FAQs

SHIPPING & DELIVERY

Do you ship internationally?

We do not ship worldwide. We currently ship to the United States, Canada, Mexico, and Europe.

For more details, please review our Shipping and Return Policy.

How long will my order take to arrive?

Shipping times vary by location. Orders typically take 3-5 days to process before shipping for more details shipping and returns

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. If you don’t receive one or have issues, contact us.

What should I do if my order is delayed?

If your package takes longer than expected, please contact us via email at contact@Skinuva.store, and we’ll assist you in resolving the issue.

What shipping methods do you offer?

We only offer CJPacket Sensitive shipping.

PRODUCT

Are your products safe for sensitive skin?

Yes, our products are 100% safe for sensitive skin and are hypoallergenic.

How does the double chin reducer work?

It uses Red/Blue Light Therapy, TENS Microcurrent, and Radio Frequency to tighten skin and reduce puffiness.

Can I use the trimmer for different areas of my body?

The 2-in-1 Nose & Hair Trimmer can be used on the face, eyebrows, nose, ears, body, and bikini area.

Are your devices easy to clean?

most of our devices have a waterproof design, making them easy to clean and maintain.

Can I charge my device with a USB

Yes, our rechargeable devices can be charged using a PC, power bank, or USB connection.

"RETURNS & REFUNDS"

Can I cancel my order?

you can request a cancellation by emailing us at Contact@Skinuva.store within 15 hours of purchase, and we will do our best to accommodate your request.

If your order has already been packed and shipped, it cannot be canceled, but you may initiate a return after receiving it.

What do I do if my order arrives damaged?

Send us an email at contact@Skinuva.store with your order number.

PAYMENT

What payment methods do you accept?

We currently accept PayPal as a payment method.

CONTACT

How can I contact customer service?

  • You can reach us by emailing Contact@Skinuva.store. We are available 7 days a week to assist with any questions or concerns.
  • Email: Contact@Skinuva.store

What is the response time of customer service?

  • We always aim to answer every question within 24 hours.